You’re not a number — at Picis you get a
support team, not a stranger
When you become a customer, you become a part of our team! The teaming approach is used through our Help Desk and Customer Ideas Portal to ensure an efficient utilization of our resources across the support team to enhance customer satisfaction. This approach is valuable because it combines individuals’ unique knowledge and skills to work with the clients in a timely manner.
Help Desk
Picis Instructions for Use (IFU)
Review and download Picis User Guides through the Harris Customer Portal
Customer Ideas Portal
2024 Picis Support Schedule
North American Clients
For Support issues that require immediate assistance during hours not between 9:00am to 5:00pm EST or on the days specified below please call 781-557-3000 and press 1 for support then go through the prompts to page the on-call person. It is also recommended to open a Picis Help Desk ticket that can be referenced when leaving a message. You will receive a call back from the after-hours once the notification is received.
We will be closed for the following holidays:
- New Year’s Day: 01/01/24
- Memorial Day: 05/27/24
- Independence Day: 07/04/24
- Labor Day: 09/02/24
- Thanksgiving Day: 11/28/24
- Day After Thanksgiving Day: 11/29/24
- Christmas Eve Day (Observed): 12/24/24
- Christmas Day (Observed): 12/25/24
Limited Services:
September 23-27, 2024: We will have limited Support Services due to Picis Team Conference.
For any non-urgent issues please use the Picis Help Desk to log a ticket and your representative will contact you once operations resume following the company conference.
International Clients
For Support issues that require immediate assistance during hours not between 9:00am to 5:00pm EST or on the days specified below please call +34 93 547 8300 and press 1 for support then go through the prompts to page the on-call person. It is also recommended to open a Picis Help Desk ticket that can be referenced when leaving a message. You will receive a call back from the after-hours once the notification is received.
We will be closed for the following holidays:
- San Juan: 24/06/24
- La Asuncion: 15/08/24
- 09/23 – 09/27: We will have limited Support Services due to Picis Team Conference.
- La Merce: 24/09/24
- Dia de la Hispanidad: 12/10/24
- Todos las Santos: 01/11/24
- Dia de la Constitucion: 06/12/24
- Inmaculada Concepcion: 09/12/24
- San Esteban: 26/12/24
Limited Services:
September 23-27, 2024: We will have limited Support Services due to Picis Team Conference.
For any non-urgent issues please use the Picis Help Desk to log a ticket and your representative will contact you once operations resume following the company conference.
Thank you for your continued support and Happy Holidays!
"I feel like Picis is very involved with us and therefore very involved with the patients we are working with. Being transparent is one of the big things Picis is very good at. We always know where the system is and where the system could be."
- Manager KLAS Survey Review
"One thing I have learned from working with Picis is that "no" is not in their vocabulary...they have never let me down."
- Mary Ann Batcho, Abington Memorial Hospital
"OR Manager allows customization of documentation ensuring the information specific to your organization is collected in an efficient, user-friendly way."
- Pam Bush, Clinical Director Informatics, The University of Ottawa Heart Institute
"We've managed to save roughly the equivalent of a whole operating theatre working for a 5 day week…and that's in a two-month timeframe."
- William Jewsbury, Deputy Director, Frimley Health Foundation Trust
"Envision has been very beneficial for our AR team to track the BI Dashboards and review them during the day to see where our team can focus our AR reps on each payer and aging bucket."
- Nick Pratt, Director, Avec Health
