You’re not a number — at Picis you get a
support team, not a stranger

When you become a customer, you become a part of our team! The teaming approach is used to ensure an efficient utilization of our resources across the support team to enhance customer satisfaction. This approach is valuable because it combines individuals’ unique knowledge and skills to work with the clients in a timely manner.

Help Desk

Submit and manage your cases (service requests) through the Harris Customer Portal

Customer Ideas Portal

Submit new enhancement ideas, vote on ideas and search for and view ideas entered by other customers

2022 Picis Support Schedule

North American Clients

For Support issues that require immediate assistance during hours not between 9:00am to 5:00pm EST or on the days specified below please call 781-557-3000 and press 1 for support then go through the prompts to page the on-call person. It is also recommended to open a Picis Help Desk ticket that can be referenced when leaving a message. You will receive a call back from the after-hours once the notification is received.

We will be closed for the following holidays:

  • Independence Day: 07/04/22
  • Labor Day: 09/05/22
  • Thanksgiving Day: 11/24/22
  • Day After Thanksgiving Day: 11/25/22
  • Christmas Eve Day (Observed): 12/23/22
  • Christmas Day (Observed): 12/26/22

For any non-urgent issues please use the Picis Help Desk to log a ticket and your representative will contact you once operations resume following the company training/holiday.

International Clients

For Support issues that require immediate assistance during hours not between 9:00am to 5:00pm EST or on the days specified below please call +34 93 547 8300 and press 1 for support then go through the prompts to page the on-call person. It is also recommended to open a Picis Help Desk ticket that can be referenced when leaving a message. You will receive a call back from the after-hours once the notification is received.

We will be closed for the following holidays:

  • San Juan: 24/06/22
  • La Asuncion: 15/08/22
  • La Merce: 24/09/22
  • Dia de la Hispanidad: 12/10/22
  • Todos las Santos: 01/11/22
  • Dia de la Constitucion: 06/12/22
  • Inmaculada Concepcion: 08/12/22
  • San Esteban: 26/12/22

For any non-urgent issues please use the Picis Help Desk to log a ticket and your representative will contact you once operations resume following the company training/holiday.

Thank you for your continued support and Happy Holidays!