Support

You’re not a number — at Picis you get a
support team, not a stranger

When you become a customer, you become a part of our team! The teaming approach is used to ensure an efficient utilization of our resources across the support team to enhance customer satisfaction. This approach is valuable because it combines individuals' unique knowledge and skills to work with the clients in a timely manner.

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Help Desk

Submit and manage your cases (service requests) through the Harris Customer Portal

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Customer Ideas Portal

Submit new enhancement ideas, vote on ideas and search for and view ideas entered by other customers

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2021 Picis Support Schedule

U.S. Clients

We will be closed for the following holidays:

  • Memorial Day: 05/31/21
  • Independence Day (Observed): 07/05/21
  • Labor Day: 09/06/21
  • Thanksgiving Day: 11/25/21
  • Day After Thanksgiving Day: 11/26/21
  • Christmas Eve Day: 12/24/21
  • Christmas Day (Observed): 12/27/21

For Support issues that require immediate assistance on the days specified above please call 781-557-3000 and press 1 for support then go through the prompts to page the on-call person. You will receive a call back once they receive the notification.

For any non-urgent issues please use the Picis Help Desk to log a ticket and your representative will contact you once operations resume following the company training/holiday.

International Clients

We will be closed for the following holidays:

  • Labor Day: 01/05/21
  • Spanish National Day: 12/10/21
  • All Saints Day: 01/11/21
  • Constitution Day: 06/12/21
  • Immaculate Conception: 08/12/21
  • Christmas Day: 25/12/21

For Support issues that require immediate assistance on the days specified above please call +34 93 547 8300 and press 1 then go through the prompts to page the on-call person. You will receive a call back once they receive the notification.

For any non-urgent issues please use the Picis Help Desk to log a ticket and your representative will contact you once operations resume following the company training/holiday.

Thank you for your continued support and Happy Holidays!