You’re not a number — at Picis you get a named support person, not a stranger

When you become a customer you received a dedicated/named support person and customer success manager. Our reps know you, your account, your modules—they’re personally and intimately involved with your account. Have a direct connection to your support person. Your support tickets will go to the same person, every time.

Help Desk

Submit and manage your cases (service requests) through the Harris Customer Portal

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2019 Picis Support Schedule

U.S. Clients

We will be closed for the following holidays:

For Support issues that require immediate assistance on the days specified above please call 781-557-3000 and press 1 for support then go through the prompts to page the on-call person. You will receive a call back once they receive the notification.

For any non-urgent issues please use the Picis Help Desk to log a ticket and your representative will contact you once operations resume following the company training/holiday.

International Clients

We will be closed for the following holidays

For Support issues that require immediate assistance on the days specified above please call +34 93 547 8300 and press 1 then go through the prompts to page the on-call person. You will receive a call back once they receive the notification.

For any non-urgent issues please use the Picis Help Desk to log a ticket and your representative will contact you once operations resume following the company training/holiday.

Thank you for your continued support and Happy Holidays!