Wakefield, MA, September 26, 2019 – Picis Clinical Solutions, Inc. (Picis) is pleased to announce the appointment of Heather Davis as the new Vice President of Professional Services. Starting her career in customer support, Davis has spent her whole vocation focusing her attention on improving software with a dedication to customer satisfaction. From 2005 to 2016, Davis moved up steadily through the Picis professional services team where she was constantly interacting and engaging with customers on a daily basis. From 2016 to 2019, she took on the challenge of developing initiatives and moved into product management when she was able to focus on the user experience from a software perspective.
“Returning to Picis in this new role is like circling back to where I belong in my most loved position within professional services. I believe professional services encompasses all areas of customer service, as you implement the system with the customer’s needs in mind and work to have an easy and enjoyable experience,” Davis shared. “At Picis, we believe in building a living system where we work alongside the customers to ensure it meets their needs at all levels of the organization.”
From the beginning of her 20-year tenure in healthcare software, Davis has committed herself to leading with a customer-centric approach, delivering value and leveraging customer feedback to ensure long-term relationships. She has been recognized by her peers for her ability to build departments and optimize business operations.
“We are excited to have Heather Davis back at Picis. Throughout her journey, she has served as a catalyst for positive change and has provided leadership with process improvement strategies. She’s been intimately involved in all aspects of professional services: team collaboration, development, testing, delivery and support. Heather brings a wealth of knowledge and experience to this role and I am unbelievably confident that her return will mark the start of tremendous growth both for professional services and for Picis!” commented Marcus Perez, Executive Vice President.
About Picis Clinical Solutions
Picis Clinical Solutions (Picis) is a global provider of innovative information solutions that enable rapid and sustained delivery of clinical documentation and financial and operational results in emergency departments, surgical suites and intensive care units — life-critical areas of the hospital where the patients are the most vulnerable, the care process is the most complex and an increasing majority of hospital costs and potential revenue are concentrated. A wholly owned subsidiary of N. Harris Computer Corporation headquartered in Wakefield, MA, Picis has licensed systems for use at more than 400 hospitals in 18 countries.