When you become a customer you received a dedicated/named support person and customer success manager. Our reps know you, your account, your modules—they’re personally and intimately involved with your account. Have a direct connection to your support person. Your support tickets will go to the same person, every time.
Submit and manage your cases (service requests) through the Harris Customer Portal
The Board has a new strategic theme yearly. This year the theme is PICIS 10.0. The Board meets bi-monthly and has quarterly customer wide meetings to report on progress of the CAB. The CAB meets in person yearly at the Customer User Conference. The purpose of the Board is to gather input from customers to increase Picis growth.