You’re not a number — at Picis you get a named support person, not a stranger

When you become a customer you received a dedicated/named support person and customer success manager. Our reps know you, your account, your modules—they’re personally and intimately involved with your account. Have a direct connection to your support person. Your support tickets will go to the same person, every time.

Help Desk

Submit and manage your cases (service requests) through the Harris Customer Portal

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Customer Advisory Board

The Board has a new strategic theme yearly. This year the theme is PICIS 10.0. The Board meets bi-monthly and has quarterly customer wide meetings to report on progress of the CAB. The CAB meets in person yearly at the Customer User Conference. The purpose of the Board is to gather input from customers to increase Picis growth.

2017 Holidays Support schedule

US/Canadian Clients

Picis Support will be closed November 23-24 to observe the Thanksgiving Holiday and December 25-26 for the Christmas Holiday.

For Support issues that require immediate assistance on the days specified above please call 781-557-3000 and press 1 for support then go through the prompts to page the on call person. You will receive a call back once they receive the notification.

For any non-urgent issues please use the Picis Help Desk to log a ticket and your representative will contact you once operations resume following the holidays.

International Clients

Picis Support will be closed for All Saints’ Day 11/1/17, Spanish Constitution Day 12/6/17, Immaculate Conception 12/8/17, Christmas Day 12/25/17 and Saint Stephen 12/26/17.

For Support issues that require immediate assistance on the days specified above please call +34 93 547 8300 and press 1 then go through the prompts to page the on call person. You will receive a call back once they receive the notification.

For any non-urgent issues please use the Picis Help Desk to log a ticket and your representative will contact you once operations resume following the holidays.

Thank you for your continued support and Happy Holidays!